An offshore call center, commonly referred as a BPO (Business Process Outsourcing) can be defined as an arrangement in which an organization employs people from another country (low cost centers) to accomplish some of their business processes which are generally not a part of their core business. The services provided by an offshore contact center may include inbound or outbound customer support, technical support, chat support, financial services support and so on.
Benefits of Call Center Offshore Outsourcing
It enables an organization to lower down its costs and to focus upon its core business to keep pace with the dynamically changing market trends. Countries like India and Ireland are emerging as the hot favorites for organizations in the US and Europe for outsourcing their processes.
Additionally, outsourcing has the following benefits:
Disadvantages of Call Center Offshore Outsourcing