Dissatisfaction Not an Option for Passengers on LOT Polish Airlines

    The Wall Street Journal
    By The Wall Street Journal

    When you fly LOT Polish Airlines, negative comments are not an option in the carrier’s in-flight customer satisfaction survey. The struggling airline has limited the choice of words to "stunning," "amazing" and "breathtaking."

    Original: http://blogs.wsj.com/emergingeurope/2013/07/11/dissatisfaction-not-an-option-for-passengers-on-lot-polish-airlines/?mod=WSJBlog
    By: Marcin Sobczyk
    Posted: July 11, 2013, 6:14 pm

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