Punjab National Bank, India has chosen Queue Pro for managing their queue management system as part of their customer service improvement. The system has been designed to cater the special needs from PNB. The special feature of branch based deployment with centralized synchronization for reporting has given PNB to address full time connectivity challenge when rolling out nationwide, yet getting the centralized reporting and management. The card reader options with validation from banking database for queue routing has enabled PNB for sentimentalizing the customer based on their transaction volume. The system has been implemented by Forbes Technosys Ltd., India.
Queue Pro is an effective & systematic queue management system designed to ensure discipline & guided client experience. Clients are selecting the services from a touch screen kiosk, choosing a token and waiting in an allowed place. The system is announcing the tokens with displaying the counter number in a giant screen for obtained expected services. The branch manager can view the statistics on waiting clients from his desk and can rearrange the counters in line with the traffic of clients. This has taken the clients services to the next level. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports.
Punjab National Bank, India opened for business on 12 April, 1895. Now with over 72 million satisfied customers and 5697 domestic branches, PNB has continued to retain its leadership position amongst the nationalized banks. The Bank enjoys strong fundamentals, large franchise value and good brand image. Over the years PNB has remained fully committed to its guiding principles of sound and prudent banking irrespective of conditions. Bank has been earning many laurels and accolades in recognition to its service towards doing well to society, technology usage and on its overall performance.
Forbes Technosys Limited (FTL) is a pioneer in Transaction Management Solutions. FTL provides services, solutions and networks that enable customers to manage their transactions more efficiently at a lower per transaction cost. FTL's customers include leading telecom companies, power & utilities, banks and financial institutions, airlines and government departments. FTL is a wholly owned subsidiary of Forbes & Company Limited (F&CL).
Business Automation Ltd. is a software development company established in 1998. The company’s portfolio of services include enterprise application integration and implementation, enterprise...