By Innovia contact center 17 July 2013 @ 3:46pm

Customer Care Strategy:-

CRM Application “ Customer relation management apps”

CRM on demand is customer relationship management software that provides sales, marketing, and support teams with powerful tools to efficiently and effectively collaborate in providing the ideal customer experience.

Daily Process
Keeping client`s database , contacts, date of birth and history about repurchase history
Facilitating the analysis to differentiate between the client`s rates and segment to easily the VIP clients.

Facilitating the following up process with the interested clients corporate or end user as well.
very well using client`s database “ Sending SMS to their mobile numbers, Invitations to attend an event to their address, Creating special promotions to part of them, Sending greeting in different occasions like birthday.

Reports about opening channels, Distribution channels, Clients type and requests, Sales volume on daily basis.


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