Dedicated customer service Assistant Manager with 5+ years of experience in "Call center Industry" public relations and Client Coordination . Consistently achieved high-records in customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. Managed and led customer-focused teams. Lead by example and ensured the execution of all safety, security, quality and quantity operations policies. Major areas of expertise are: 1.Customer Service Management 2.Complaint Handling & Resolution 3.Floor Operations Management 4.Customer Satisfaction Enhancement 5.Front-End Supervision 6.Counselling & Mentoring 7.Team building & Training 8.Public Relations 9.Client Coordination.
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